Warranty Policy
Adamson IronBridge sells new goods supplied by their manufacturers. This policy explains how warranty claims are handled.
What is covered
- Products are covered by the manufacturer's warranty (commonly 12 months, and limited lifetime on some hand tools) from the date of delivery.
- Cover applies to manufacturing defects that appear under normal use.
- Keep your order confirmation: it is your proof of purchase for a claim.
Dead on arrival and early failures
- If a product is faulty when it arrives, or fails within 30 days, treat it as a return. We will replace it or refund it at our cost.
- Do not attempt repairs on a new product; doing so may void the manufacturer's warranty.
Warranty claims after 30 days
- Email orders@ibwsale.shop with your order number, the catalogue or model number, a description of the fault and photographs or a short video.
- We will confirm whether the claim is handled by us or referred to the manufacturer's service network.
- Approved claims are repaired or replaced by the manufacturer. Return shipping arrangements and turnaround times follow the manufacturer's process.
What is not covered
- Normal wear and tear, cosmetic marks from use, and consumable parts.
- Damage from misuse, overloading, incorrect installation or wiring, water ingress, drops or unauthorised repair.
- Products used outside the manufacturer's stated operating limits or in a commercial duty cycle beyond their rating.
Cutting tools, abrasives, bits and blades are consumable items and are not covered by warranty once used.
Your statutory rights
This warranty is in addition to, and does not limit, any rights you have under applicable consumer law.
Questions
Email orders@ibwsale.shop and we will tell you exactly how the claim will be processed.
